In order to provide our patients with the best possible care, Myofunction Remedial & Sports Therapy operates on an appointment-based system. No-shows, late-comers and late cancellations impact greatly on our ability to provide a high-quality service, by taking away an available spot for others, or by interrupting the smooth running of the practice.
if you need to reschedule your appointment please provide us with at least 24 hours’ notice and you will not be billed.
The most effective way to reschedule your appointment is to email us on firstname.lastname@example.org and we will attend to you as soon as we can.
Where possible, we will try to reschedule you to the next earliest convenient appointment, so we can avoid delays in your treatment and recovery.
A reminder SMS is always sent out the morning before your appointment.
We value your time we please ask you to value ours. If less than 24 hours’ notice is given for a cancellation, a cancellation fee of $50.00 will be charged. This fee is not covered by Private Health insurance and must be paid by the patient. This fee also applies for no-shows. So simply reply Yes to Confirm or No to Cancel as soon as possible.
If you are running late, please give us as much notice as possible. You can do so by calling the clinic on 1300989800 or 3899 0659. We will attempt to accommodate you, however, if there is a patient booked immediately after you, your appointment will be understandably cut short. If you either arrive after or entirely miss an appointment, you will be charged the No show fee of $50.
If you miss your appointment and call to reschedule, you will be required to pay for the missed appointment prior to booking any further appointment dates.
Late arrivals or missed appointments prevent those on the waiting list or those who require treatment from getting an appointment and inconvenience both Remedial Therapist and other patients waiting.
Payments must be processed first at the Brisbane Sports & Exercise Medicine Specialists Clinic; in front reception located on 87 Riding rd before your Remedial Therapy
*For 6pm appointments please arrive 15mins earlier to process your payment. Reception is located at the front of the building (facing Riding Rd). This is to ensure that payment is processed, and you receive your private health rebate before reception closes at 6pm. Brisbane Sports & Exercise Medicine Specialists front reception is NOT open on Saturdays. If you have an appointment on Saturday morning, please make your payment on Friday over the phone. Your therapist will have your Tax invoice/receipt on Saturday morning for you to claim on your private rebate.
If you have questions or concerns, please do not hesitate to talk or call me on 1300 989 800.
Warm Regards, Myofunction Remedial & Sports Therapy